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Plantmed Clinic UK Ltd (Co. no 15642057), trading as "Dispensed"
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Zero Tolerance Policy

At Plantmed Clinic UK Ltd (Company Number 15642057), trading as "Dispensed", we adhere to the government’s Zero Tolerance policy for all Health Service staff. The aim of this policy is to address the growing issue of violence against staff working in both the NHS and the private healthcare sector, ensuring that doctors and their teams have the right to provide care without fear of abuse or attack. Our priority is to maintain a safe, professional, and respectful environment for both our patients and staff.

We are a passionate team committed to providing a friendly and inclusive service for all our patients. We understand that some patients may suffer from complex conditions that can sometimes affect their behaviour. However, we operate on the principle of mutual respect and ask that you acknowledge the challenges our staff face in managing a wide range of difficult situations.

We take abusive or violent behaviour towards our staff and doctors extremely seriously. Any violent or abusive behaviour will result in immediate action. We reserve the right to remove you as a patient or contact the police if we believe any member of our staff is in danger.‍

Unacceptable Behaviour Includes:

  • Bullying, intimidation, or harassment of any kind, including on social media platforms.
  • Verbal abuse, shouting, or the use of offensive language towards staff in any form.
  • Threatening, aggressive, or intimidating behaviour, whether verbal or physical.
  • Physical violence towards any member of the team, including pushing or shoving.
  • Discrimination, racial abuse, homophobic remarks, and sexual harassment.
  • Persistent or unrealistic demands that disrupt operations or place undue stress on staff.
  • Refusal to comply with clinic policies or instructions from staff in a manner that causes disruption or distress.
We strive to meet all reasonable patient requests whenever possible, and we will always provide explanations if a request cannot be fulfilled.

Removal from the Practice List

We take a zero-tolerance approach to any behaviour that compromises the well-being of our staff or other patients. Depending on the severity of the incident, actions may include:

1)  A formal warning regarding conduct.
2) Immediate removal from our services without further notice.
3) Reporting the incident to the police and pursuing legal action where necessary.

The removal of a patient from our services due to unacceptable behaviour is rare. However, we retain the right to do so if the situation is no longer beneficial for either the patient or our staff. Should removal occur, we will support the transfer of your patient records to another clinic upon your request. We ask that you treat all Plantmed Clinic UK Ltd (Company Number 15642057), trading as "Dispensed" team members with courtesy and respect at all times.

Removing Other Members of the Household

In exceptional cases, where a patient has been removed due to serious misconduct, it may also be necessary to terminate our responsibility for other members of the same household. This is particularly relevant where home visits are required, and a removed patient with a history of violence or threatening behaviour resides at the same address.

If maintaining care for other family members would expose our staff to continued confrontation, risk, or hostility, we may be unable to continue treating the entire household. Our priority is to ensure the safety and well-being of both our team and our patients.
Plantmed Clinic UK Ltd (15642057), trading as 'Dispensed', is in partnership with SJLD LTD (13138487), trading as 'Urban Clinic', which is registered and regulated by the CQC.